Privacy Policy

Effective date: July 11, 2026

CBM IMPEX ("we", "us", "our") is a B2B school and play equipment supplier based in Bengaluru, Karnataka. This privacy policy explains what personal information we collect through our website (cbmimpex.com) and our advertising on social media, how we use it, who we share it with, and the choices you have. By using our website or submitting your details to us, you agree to the practices described here.

Information We Collect

We collect personal information that you voluntarily provide when you enquire about our products and services. This includes details submitted through:

• Enquiry and lead forms on our website;
• Lead forms in our advertisements on social media platforms such as Facebook and Instagram (Meta lead ads);
• Direct contact with us by phone, WhatsApp or email.

The information we collect typically includes your name, phone number, email address, the name of your school or institution, and your role or designation (for example, principal, administrator, trustee or purchase officer), along with any details you choose to share about your requirement.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries about our products and services;
• Prepare and share quotations and product information you have requested;
• Schedule site visits, demonstrations and consultations;
• Communicate with you about your orders, deliveries, installations and after-sales service;
• Maintain our internal records of enquiries and customers.

We do not sell, rent or trade your personal information to anyone.

Sharing of Information

We share personal information only in the following limited circumstances:

• Service providers: platforms we use to operate our website, forms and advertising — for example, form providers and advertising platforms such as Meta (Facebook/Instagram) and Google — process data on our behalf as part of delivering those services. These providers operate under their own privacy policies.
• Legal requirements: where disclosure is required by law, regulation, court order or a lawful request from a government authority.

We do not share your information with unrelated third parties for their own marketing.

Cookies and Analytics

Our website uses Google Analytics to understand how visitors use the site (pages visited, approximate location, device type). Google Analytics sets cookies and collects usage data in accordance with Google's privacy policy. We use this data only in aggregate to improve our website and content.

Some pages embed third-party content, such as Google Maps on our contact page, and links that open WhatsApp. These third-party services may set their own cookies or collect data when you interact with them, governed by their respective privacy policies. If you enquire through a Facebook or Instagram lead form, Meta's data practices also apply as described in Meta's privacy policy.

You can control or delete cookies through your browser settings at any time.

Data Retention

We retain enquiry and customer information only for as long as it is needed to respond to your enquiry, fulfil orders, provide warranty and after-sales support, and meet our legal, tax and accounting obligations. When the information is no longer needed for these purposes, we delete or anonymise it.

Your Rights

You have the right to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Request deletion of your information, subject to any legal retention requirements;
• Withdraw consent to further communication from us at any time.

To exercise any of these rights, contact us at info@cbmimpex.com or call 080-26677889. We will respond to your request within a reasonable time.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or loss. Access to enquiry data is limited to team members who need it to serve you.

Compliance with Indian Law

We handle personal information in accordance with applicable Indian law, including the Information Technology Act, 2000 and its rules on reasonable security practices, and the Digital Personal Data Protection Act, 2023 (DPDP Act). We collect personal data for the specific, lawful purposes described in this policy and process it with your consent.

Children's Information

Our website and services are intended for schools, institutions and businesses. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us at:

CBM IMPEX
#45, K.K. Complex, Shankarmutt Road, Basavanagudi,
Bengaluru, Karnataka 560004
Phone: 080-26677889
Email: info@cbmimpex.com